Refund policy

At TinFoiledHat, most products are custom-made, printed on demand, packed by hand, or specially prepared for each order. Because of this, we do not accept returns, refunds, or exchanges for buyer’s remorse, wrong size selection, accidental orders, change of mind, or personal preference.

We do not accept exchanges for buyer’s remorse, wrong size selection, accidental orders, change of mind, or personal preference. For approved damaged, defective, incomplete, misprinted, mislabeled, or incorrect items, we may provide a replacement, missing-item shipment, refund, or another appropriate resolution after review.

Please review product details, size charts, shipping information, and personalization details carefully before placing your order.

Graphic Tees, Apparel, Mugs, Pillows, and Print-on-Demand Products

Most apparel, mugs, pillows, and other printed products are made to order after your purchase is placed.

We do not accept returns, refunds, or exchanges for buyer’s remorse, incorrect size selection, accidental orders, change of mind, or personal preference.

Please review the size guide before ordering. If you want a different size after ordering the wrong size, a new order must be placed.

If your item arrives damaged, misprinted, mislabeled, defective, or incorrect, contact us within thirty (30) days of receiving the item so we can review the issue.

Standard Tin Foil Hat Starter Kit

The Tin Foil Hat Starter Kit is a novelty gift item that is packed and prepared for each order.

Starter Kit sales are final. We do not accept returns, refunds, or exchanges for buyer’s remorse, change of mind, accidental orders, personal preference, or because the item did not meet personal expectations after the kit has been opened or received.

If your kit arrives damaged, defective, incomplete, or incorrect, contact us within thirty (30) days of delivery so we can review the issue.

Personalized Starter Kits and Custom Certificate Orders

Personalized Starter Kits and custom certificate orders are final sale.

Please check spelling carefully before placing your order. The certificate will be printed using the exact name provided by the buyer.

We do not accept returns, refunds, or exchanges for spelling mistakes entered by the buyer, buyer’s remorse, change of mind, accidental orders, or personal preference.

If your personalized kit arrives damaged, defective, incomplete, or incorrect, contact us within thirty (30) days of delivery so we can review the issue.

Damaged, Defective, Incomplete, or Incorrect Items

If your order arrives damaged, defective, incomplete, misprinted, mislabeled, or incorrect, please contact us as soon as possible at:

contact@tinfoiledhat.com

Please include:

Your order number
A short description of the issue
Clear photos of the product
Clear photos of the packaging, if damaged
Photos showing the printing error, missing item, defect, or incorrect product

Once reviewed, we may arrange a replacement item, missing-item shipment, or another appropriate resolution.

Packages Lost in Transit

For packages lost in transit, claims must be submitted no later than thirty (30) days after the estimated delivery date.

If tracking shows your package has stalled and has not moved for an extended period, contact us at:

contact@tinfoiledhat.com

We will review the tracking information and help investigate the issue. If the package is confirmed lost by the carrier or fulfillment provider, we may arrange a replacement or another appropriate resolution.

Packages Marked Delivered

If carrier tracking states that your package was successfully delivered to your address but you have not received it, TinFoiledHat cannot cover the cost of a replacement or refund.

We recommend checking with neighbors, contacting your local post office or carrier, reviewing your delivery area, and checking any available property security footage.

Wrong Address or Returned Packages

Please make sure your shipping address is correct before placing your order.

If a package is returned because of an incorrect, incomplete, or insufficient address, additional shipping fees may apply to resend the order once an updated, valid shipping address has been confirmed.